Please remit Credit card payment via checkout within 24 hours, else the pending order will be canceled. Items are shipped once charges are complete. We ship within 72 hours of payment settlement. All sales are final via the internet and in store. Custom orders ship within 1 week of payment clearance so we can create your personal soaps, lotions, candles, or sugar scrubs. All items listed in the custom section of the store are copyright protected under Cozy Mountain and Rustic Wenches skincare.